(We
removed the Email Headers for convenience but have the originals on file) |
If
the chronology seems to skip a little, just be aware that there were phone
communications as well as email with the Angler Boat Corporation. |
WHAT
WAS PROMISED |
WHAT
ACTUALLY HAPPENED |
| Sent: Tuesday,
February 03, 2004 9:01 PM
Mr. Walsh, SECOND REQUEST!! When do you think they are going to pick my (angler) boat up to take for warranty repairs? I'm getting some people interested in purchasing the boat, but the warranty needs to be done first. I only have a small window to sell it before the season starts. Are you still on a 2-3 week schedule for repairs? I spent a good deal of time finding a location to hoist the boat on to the truck. I look forward to your response, as I really need to get this taken care of. L.A. |
I
was being ignored and the fishing season was approaching fast |
| Date: Wed,
4 Feb 2004 08:16:19 -0500 Rich will be in touch with you today to coordinate the pickup. If schedules hold, I believe it will be this Friday. Best regards, |
There were 2 promised scheduled pickups They
didn't show up the first time... They
didn't show up the second time... |
| Date: Thu,
26 Feb 2004 11:14:52 -0500 LA, My supervision has asked me to contact you and explain
the following. We truly want to rectify the problems you are having with
your Angler boat. But if you have your boat repaired
without our pre-approval we will not pay
for the repair bills. Per our written warranty
card policy, it is the responsibility of
the customer to bring the boat to the repair facility. We are trying
to work with you and have your boat picked up, but the fact your Thanks, Richard Rivera |
1- Angler won't pay enough to have it fixed properly by a professional repair shop. The independent repair shops won't touch it because the whole boat becomes their liability. 2
- This
is one example of Angler's ability to dodge
Shortly after this email was sent Richard Rivera was no longer available. We presume he left the company. |
| Date: Fri,
26 Mar 2004 15:31:22 -0500 LA - See attached letter from Elio. Best regards, |
About
2 weeks prior to receiving this email we started this web site. After
the web site was created... the phones started ringing from Angler wanting
to resolve the problem. |
| March 26,
2004 Further to our conversation of yesterday, following is a recap of the offer which Angler has extended to you: No charge replacement of your present 2003 3100CC with a new 2005 serial number 2900CC; The new 2900CC will be built with all normal standard equipment, as well as with any optional equipment which may be necessary to bring it as close as possible to the way in which the 3100CC was equipped; realizing that there are certain items (such as the pop-up electronics storage) which are unique to the design of the 3100CC and cannot be added to a 2900CC; we will send you a pdf-copy of the new construction order once it is created in Order Entry; Additionally, while your 3100CC was an all white boat, we would be happy to extend the offer of a colored hull side to you at no charge, should you want one. Available colors are Lt Gray, Lt Blue, Fighting Lady Yellow and Mint Green; Angler will be responsible for all de-rigging and re-rigging expenses related to transferring your engines, electronics and personal gear, as well as all transportation expenses; Angler will sea-trial your boat upon completion to ensure proper working order of all boat and electronic gear prior to delivering it to you. Estimated turnaround time will be 4-5 weeks; we’ll certainly improve upon this if at all possible. I apologize for your inconvenience and troubles and feel confident that you will be more than pleased with the new 2900CC. Best regards, Elio B.
Grillo |
This is the content of the letter from Elio to see a copy of the actual letter click here. The re-rigging was done in a very slipshod fashion. They replaced the top-of-the-line equipment that had been in the original boat with substandard cheap hang-ons. Click here for details & photos. We
don't know if the sea-trial was ever done ever done by Angler. 4-5 weeks didn't happen. Thanks
Elio for your promise. "The company's financial strength provides ANGLER owners with an unrivaled confidence in their investment. It's what makes ANGLER one of the leading manufacturers of quality, ruggedly built boats on the water." |
| Date: Tue,
30 Mar 2004 09:48:58 -0500 LA - I am in receipt of your email, which I printed out yesterday afternoon, and had an opportunity to review with Elio this morning. Basically, I think we are in agreement with pretty much everything you had listed, though there are just a couple of items which need further discussion. T-Top Issues: The 'hardtop' for the 2900CC is actually
a rigid ABS-style plastic versus being a fiberglass part (as it is on
the optional top on the 3100CC). The Crow's Nest and the ABS T-Top are
incompatible options; the reason being that a Crow's Nest requires access
through the canopy to the upper level. This access typically takes the
form of a zippered "U" which Powder Coat Color: The only two colors we have had
requested to date have been black or white. I think either would look
fine with a gray and white boat which is trimmed with a black rubrail
and a black boot stripe. Our purchasing department has been asked to look into some of the other items (toilet tissue holder, cutting board, etc.) and we'll get back to you as we have more information. At Elio's request, I am going to try and accelerate
the turnaround on your boat exchange. Accordingly, I have reissued this
week's lamination schedule and plan to spray your new 2900CC this evening.
We have no objection to you Please feel free to contact us with any additional questions or comments. Best regards, |
These
were details of my agreement about the replacement boat. But it's not
what I received or expected. |
| Sent: Thursday,
April 01, 2004 1:54 PM Dear Mr. Grillo, Per our conversation of yesterday (3/31/04) following is a list of the electronics on the 3100CC. Radar I've decided on black powder coat on all metal items and a White Hard Top and grey gelcoat. I'm sorry for being so uninformed, but I don't know exactly what items are compatible with the 2900CC. I know there's propably more items than what's in the brochure. Do you have a list of items that are compatible with the 2900CC? If available below are some items I'd like on the 2900CC: Deluxe Convertibile Leaning Post (I had it on the
3100CC) Additional Items I had installed on the 3100CC that
I would like on the Digital & analog fuel gauges If you have any questions, please let me know. Best regards, |
These were additional details of my agreement about the replacement boat. |
| Date: Thu,
1 Apr 2004 15:33:01 -0500 LA - I have printed out your email and given a copy of it to Elio. He may call you if he has any questions or comments. Your new 2900 should come out of the mold Sunday night, and one question we will need answered before we can deck the boat pertains to your speaker locations. Can you please advise where the speakers are to be located. I am going to ask Rolando to coordinate directly with you on pick up of the 3100CC; he's bound to need it for transferring equipment before too much longer.
|
This is where we lost Richard, who was replaced by Rolando. I wonder what that was all about? |
| Date: Thu,
1 Apr 2004 16:40:14 -0500 We do typically see4 speakers in a boat of this size, and the most common locations seem to be: 1. bulkhead of forward seating, facing aft 2. fuel fill towers (area opposite the console between the open rod storage and the locking rod storage areas) facing inboard; 3. sides of console; facing outboard
|
This is of no importance... |
| Sent: Thursday,
April 01, 2004 3:33 PM Gerritt, I have 2 speakers now, but I would like to add 2
more speakers because of the size of the boat. If you could add 2 more
or at least pre-wire for them it would be great. Do you know where to
place the speakers where you feel they would function the best, because
I'm not certain. We want to be able to hear the radio and weather reports
at most places on the boat. Thank you and Best regards |
They were too cheap to give me 2 more speakers. $100,000 boat? |
| Sent: Wednesday,
May 05, 2004 6:18 PM L.A. - Elio asked me to send you the following: We do have additional parts en route to Eric at Ocean Outboard. These include the windlass, your anchor and rode, trim tab indicator and two Yamaha analog fuel gauges. You will need to tell us how you want to handle the title work for the new boat. In a normal finance situation, we would forward the Manufacturer's Statement of Origin (MSO) to the lender, they would execute a substitution of collateral, and forward the title for the old boat to us. Eric mentioned that you may be paying off the 3100, in which case the MSO can come directly to you via Eric. Along with the MSO, we will be forwarding a general release for your execution. If title to the 3100 is held jointly, the release would also need to be executed by whomever is listed on the 3100 title. Elio also asked me to discuss the angler-boats.com website. It was our understanding that when we struck the deal for replacement of the 3100CC that you were going to take down that website. While we appreciate that you are now saying that we're taking care of your problems, we would prefer that there just be no website at all. Honestly, it continues to create problems for our dealers, and again, we thought our agreement included deleting the site altogether. I'll be attending a Yamaha builder's conference tomorrow and Friday, but will be back in the office on Saturday. Feel free to respond with any questions or comments via email, and I'll review same with Elio when we talk Saturday morning. Best regards, |
A General Release for What? I already own the boat... There had never been any discussion of the website until this point. While there was no discusssion about the website. We did take the website down of our own accord. Because we thought everything was going to work out with the replacement boat and this would be the right thing to do. We mean no harm to Angler, we just want what we paid for. It's not this website that's causing the problem for the dealers. It's Anglers attitude toward their customers problems. There more intersted in getting rid of the web site than they are in attending to the issues with the boat. |
Sent:
Saturday, May 08, 2004 3:47 PM or |
I received a 2004 (sneaky) They claimed it was an employee mistake... The boat I have now, loaded like it is, would sell for about $82,000. It's Embarrassingly Stingy to put a compass like that on a boat of this supposed quality and value.
ATTENTION
VISITORS: |
| At 08:47
AM 5/11/2004 -0400, you wrote: LA - There is no question that our deal was for a 2005 serial number 2900CC. Indeed all of the paperwork and legal documents for the boat have it as a 2005. The person who keyed the hull tag simply made a mistake. A corrected tag is en route to Eric which will match the '05 paperwork for the boat. With respect to the leaning post, that error is mine and no one else's. Your email did clearly state that you did not want the Leaning Post / Livewell combo. Your reference to a different type of tackle station confused me, and I thought you and Elio had had a subsequent conversation about what type of leaning post you wanted. I obviously should have circled back and re-confirmed with you. With regard to the leaning post currently in the boat, if it is objectionable enough to be a 'deal breaker' for you, it can be changed. It's a large enough undertaking that it would have to be done here at the factory, but we are willing to change it if that is your desire. While we have had some glitches, and I certainly apologize for those, we entered into the boat exchange with you solely in an effort to have a satisfied and happy customer. Problems notwithstanding, that is still our desire. Best regards, Gerritt |
Well
DUH!!!!!! |
| Sent: Tuesday,
May 11, 2004 2:25 PM Gerritt, Although I appreciate your explanations for some of the problems I outlined in my email, they do not resolve this situation. Our agreement was for a flawless 2005 Angler 2900CC. Replacing serial numbers, and leaning posts does not constitute a flawless boat. I fail to understand how the paperwork can be for a 2005 and the serial number for a 2004. Replacing the serial number, which is molded into the hull, appears suspicious to me. How would I explain that to a potential buyer or the Coast Guard. To date I have over $98,000 invested in the 3100CC - down payment, monthly payments, labor on setting motors, etc., and that figure doesn't include the materials and labor to repair the compartment lids, and re-plumbing the munsarators. A 2004 2900CC can be purchased new for only $85,000 - $88,000, which puts me $10,000+ in the hole. I have had the 310-CC for 1 year with less than 100 hours on it. I have used the boat only 4 times at 8 hours per trip, and ten hours for engine break in, the remaining 60 hours was for fixing the boat, trying to get the porpoiseing and bugs out, etc. At this time, I have no dealer to represent me for either the boat or motors for any future warranty issues that might arise. I feel my suggestion that Angler install the electronics in the 2900CC, sell it through Angler's dealer network for $100,000 and reimburse me is not only reasonable, but doable as well, considering all the inconveniences I've experienced. L.A. |
'Nuff
Said..... |
| Date: Wed,
12 May 2004 17:48:31 -0400 LA - I sincerely hope it does not turn out to be the case, but I feel we may be reaching an impasse. Angler embarked upon this boat exchange with you in an effort to create a satisfied customer and from reading your emails we seem not to be getting much closer to that goal. First, there is just no such thing as a flawless boat. Not in Noah's day, and not in this day. There are some issues which need to be dealt with, and I apologize for that, but we are prepared to take care of them. With regard to your very curious comment about the
serial number correction appearing "suspicious" to you, I am
not sure what you are trying to imply. Any decision to market the 2900CC is totally your
prerogative. As we do not routinely deal with retail valuations, I am
not sure what the boat would bring on the open market; but nor do we see
ourselves getting involved in that. You felt that
the 3100CC was not what it should have been, and candidly, after reviewing
the file and the photos, we agreed with you. That We did not then, and nor do we now, feel our responsibility extends to recovering your investment. If you decide to market the 2900CC, the leaning
post livewell is Please let us know how you want to proceed. I do not know at this point if I should be pressing Eric to get the 2900CC ready for you or if this transaction is going to take a different course. Sincerely, Gerritt |
Well
Noah's Boat floated for 40 days and nights...
If
you agree, Elio & Gerritt, You speak with forked tongues!!!
|
| Sent: Tuesday,
May 12, 2004 Gerritt - Perhaps my expectations have been too high. When Elio called me, and stated that he was willing to do whatever it took to resolve the matter and satisfy me as a customer, that is what I believed. In your last email you stated that, "Angler
embarked upon this boat exchange with you in an effort to create
a satisfied customer". Does it seem equitable to Angler that in addition to the year I have spent with an unsuitable boat, and the time and additional monies that I have spent attempting to obtain repairs on that boat, I should now also accept a $10,000 - $15,000 loss? I GUESS SO.SO LETS GET ON WITH IT LIFES TO SHORT. Can you please inform me exactly when the boat will be completed and ready for delivery? In one of your other emails you said there was some other paperwork. So there are no other delays or surprises, could you please fax copies of the MSO,invoice,bill of sale, release, or any other paperwork required today to 912-375-9555.thanks When the boat is complete, I would like it delivered to Brunswick, as I have no way to transport it.
LA |
I've
been wasting my time dealing with
I've
been lied to
|
|
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